General terms and conditions & customer information

I. General terms and conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to all contracts that you conclude with us as a supplier (DS Asien Supermarkt GmbH) via the www.asienworld.de website. Unless otherwise agreed, the inclusion of your own terms and conditions is contradicted.

(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is any natural or legal person or a legal partnership who, when concluding a legal transaction, is exercising their independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) The subject of the contract is the sale of goods.

(2) As soon as the respective product is posted on our website, we are submitting a binding offer to conclude a contract under the conditions specified in the item description or when there is no description for certain products, the description, nutritional facts, and Shelf life of the product will be provided based on the request to support@asienworld.de. At the same time the product details in the description remain static for certain products, so we always kindly advise you to the verify details of the Item from the Title of the product and Check your order confirmation receipt, if there is any difference from the order you purchased contact us as soon as possible at support@asienworld.de, we will not be responsible for any description, so we kindly request you to order via Title of the product and reconfirm it via your order confirmation.

(3) The contract is concluded via the online shopping cart system as follows:
The goods intended for purchase are placed in the “shopping cart”. You can use the corresponding button in the navigation bar to call up the “shopping cart” and make changes there at any time.

After calling up the “Checkout” page and entering your personal data as well as the terms of payment and shipping, all of the order data will then be displayed again on the order overview page.

If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon-Payments, Postpay, Sofort) as a payment method, you will either be taken to the order overview page in our online shop or you will first be taken to the website of the provider of the instant payment system forwarded.

If you are forwarded to the respective instant payment system, make the appropriate selection or enter your data there. You will then be directed back to the order overview page in our online shop.

Before submitting the order, you have the option here to check all the details again, to change them (also via the “back” function of the Internet browser) or to cancel the purchase.
By submitting the order using the “Buy” button, you declare your legally binding acceptance of the offer, whereby the contract is concluded.

(4) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partially automated by email. You must therefore ensure that the e-mail address you have stored with us is correct, that the reception of e-mails is technically ensured and, in particular, is not prevented by SPAM filters.

§ 3 Right of Retention, Retention of Title

(1) You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

§ 4 Warranty

(1) The statutory warranty rights apply.

(2) As a consumer, you are requested to check the item for completeness, obvious defects and transport damage immediately upon delivery and to notify us and the freight forwarder of any complaints via email as soon as possible. If you fail to do so, this has no effect on your statutory warranty claims.

§ 5 Choice of law, place of performance, place of jurisdiction

(1) German law applies. For consumers, this choice of law only applies insofar as this does not remove the protection granted by the mandatory provisions of the law of the state in which the consumer is habitually resident (favourability principle).

(2) The place of fulfillment for all services from the business relationships with us and the place of jurisdiction is our registered office, provided you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is not known at the time the action is brought. The authority to appeal to the court at another legal place of jurisdiction remains unaffected.

(3) The provisions of the UN Sales Convention expressly do not apply.

II. Customer information

  1. Identity of the seller
    DS Asien Supermarkt GmbH
    Berg strasse 14/1
    74072 Heilbronn
    Germany
    Phone: +49 7131963464
    Email: info@dsasiengrosshandel.de

Alternative dispute resolution:

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr.

  1. Information on the formation of the contract
    The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions “Conclusion of the contract” in our General Terms and Conditions (Part I.).
  2. Contract language, contract text storage
    3.1. The contract language is available in English and German.
    3.2. We do not save the full text of the contract. Before sending the order via the online shopping cart system, the contract data can be printed out using the browser’s print function or saved electronically. After we have received the order, the order data, the information required by law for distance selling contracts and the general terms and conditions will be sent to you again by email.
  3. Essential characteristics of the product or service
    The essential characteristics of the goods and / or services can be found in the respective offer.
  4. Prices and payment methods
    5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including all applicable taxes.
    5.2. The shipping costs are not included in the purchase price. They can be called up via a correspondingly labeled button on our website or in the respective offer, are shown separately in the course of the ordering process and are to be borne by you in addition, unless free delivery has been promised.
    5.3. If the delivery is made to countries outside the European Union, we may incur additional costs for which we are not responsible, such as customs duties, taxes or money transfer fees (transfer or exchange rate fees of the credit institutions), which you must bear. You also have to bear any costs incurred for the transfer of money in cases in which the delivery takes place in an EU member state, but the payment has been initiated outside the European Union.
    5.4. The payment methods available to you are shown under a corresponding button on our website or in the respective offer.
    5.5. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.
  5. Terms of delivery
    6.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found under a corresponding button on our website or in the respective offer.
    6.2. As far as you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipment is only transferred to you when the goods are handed over, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or a person otherwise appointed to carry out the shipment.

If you are an entrepreneur, delivery and dispatch are at your own risk.

6.3. If the delivery cannot take place because the customer was not present, the shipment will be taken to a parcel shop nearby. There the customer has the opportunity to pick up the shipment again within the seven-day storage period. If the transport company sends the goods back to the seller, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the seller announced the service a reasonable time in advance had. Furthermore, this does not apply with regard to the shipping costs if the customer effectively exercises his right of withdrawal.

  1. Statutory warranty rights
    The liability for defects is based on the “Warranty” regulation in our General Terms and Conditions (Part I).
    These terms and conditions and customer information were created by the lawyers of the Händlerbund who specialize in IT law and are permanently checked for legal conformity. The Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. You can find more information on this at: http://www.haendlerbund.de/agb-service.
    Alternative dispute resolution in accordance with Art. 14 Paragraph 1 ODR-VO and § 36 VSBG:
    The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/ . We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
  2. Protection of minors
    No alcohol may be sold or served to children and young people under the age of 16. Beer and wine may only be sold or served to people over the age of 16.
    Spirits, aperitifs and alcopops may only be sold or served to people over the age of 18.